We understand the critical importance of seamless IT operations for your business. That's why we're proud to introduce our comprehensive Service Desk, designed to provide round-the-clock support, staffed by real human experts based right here in the UK.

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Why choose us to provide your Service Desk?

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• Tailored Service: We understand that every business is unique. That's why our Service Desk can be tailored to meet your specific requirements. Whether you need basic troubleshooting or more complex IT support, we've got you covered.

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• Normal Business Hours or 24/7 Availability: Pay for what you want. Our Service Desk operates 24 hours a day, 7 days a week, ensuring that whenever you encounter an IT issue, assistance is just a call or click away. If you only need cover between Monday to Friday and 0900-1700 then not a problem.

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• Real Human Support: No automated responses or chatbots here!! Our dedicated and talented team of support professionals is always ready to assist you.

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• Efficient Triage Process: When you reach out to us, our skilled first-line support crew will promptly capture all the relevant information and then efficiently triage the call. This ensures that your query is directed to the relevant line of business and the appropriate support level, whether it's second or third-line assistance.

• Automation for Efficiency: While we pride ourselves on our human touch, we also leverage automation for repetitive tasks such as password resets. This enables us to streamline processes and resolve issues quickly, thus minimising downtime for your business.

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• ITIL Framework: Our Service Desk operates within the ITIL framework, ensuring that best practices and standardised processes govern every aspect of our service delivery. This means you can trust that your IT operations are in expert hands.

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• Performance Monitoring: We believe in transparency and accountability. With our monthly reports, you'll have visibility into our performance against SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). This ensures that you can track our progress and hold us accountable for delivering the high-quality service you deserve.